Where is my Money Held?
All money is managed by Victor Chandler Worldwide,
a company with over 50 years of integrity
and experience in managing gaming funds.
You must open a cashier account. Then
the poker room establishes a connection, on
your behalf, to the cashier system provided
by Victor Chandler Worldwide. Once you
have authenticated yourself, you are able
to use this connection to withdraw funds for
playing poker. When you are finished,
your funds are automatically returned to Victor
Chandler for your use.
Is playing poker with Victor Chandler
Yes. Victor Chandler Worldwide is a trading
name of Victor Chandler (International) Limited
a company licensed by the government of Gibraltar.
Customers should check the laws and regulations
in their own country and comply with them.
How do I get paid?
We can send cheques or transfer the money
directly into your bank account. Depending
upon where you are in the world the funds
should reach you no later than five banking
days later. A charge is made for certain
forms of transfer. Contact us for
more information by calling our Customer
Service department on +350-49542.
Who is Victor Chandler?
Victor Chandler is the name of the person
who founded the company in London over 50
years ago. His great grandson (also Victor
Chandler) is now chairman of the company.
Which currencies can I play in?
We currently accept deposits in all major
currencies, however debit card deposits
can only be made in sterling. The
poker room currency is US Dollars.
Other currencies will be transferred to
the poker room using a fair exchange rate.
No profit will be made on currency exchanges.
The same rate is applied to withdrawals
for playing poker, and to deposits when
Do you pay interest on my deposit?
Is my transaction secure?
Yes. We use secure server technology and
industry standard encryption to ensure that
our online financial transactions are as
secure as possible. We will continue to
keep pace with technology in this area.
What is the minimum deposit?
The minimum deposit is �10 for Pounds
Sterling accounts. Minimum deposits apply
for other currencies and can be obtained
by calling our Customer Service department
How can I be sure the games are fair?
The basis of our business relies on our
maintaining your trust; that we treat you,
our valued customer, fairly. We use
highly sophisticated anti-collusion monitoring
and Casino Pit Boss software. This enables
us to keep a close watch on player activity
and raises alarms when suspicious behaviour
Security and Integrity
We have made certain that neither your
money nor the integrity of the games is
compromised. From sophisticated random number
generation, to 128-bit encryption, to a
range of other measures we can�t disclose,
we have implemented the poker room with
security as a number one priority. We value
your business and won�t risk compromising
the security and integrity of our poker
Do you have promotions and how do I find
out about them?
We frequently hold promotions. You will
be informed of them by email, the Welcome window when you
enter the game, and our Home Page.
Do you have loyalty schemes?
Our Action Points system automatically
rewards you while you play on our site. Players
accumulate Action Points by playing in real
money games. Additionally, from time to
time we will offer promotions where you will
be able to earn additional Action Points that are redeemable
for a variety of cool prizes and stuff.
Can I play more than one table at a time?
You may play two tables at a time. If you
try to open a third, you will be asked to
close one of the other tables.
What action do you take against people
using offensive language?
After the first offence, a player will
be given a warning by the pit boss. Further
offences will be punished with suspension
of the player's chat feature, or temporary
or permanent banishment from the tables.
Can the game be manipulated to alter results?
No. All games are secure. No one has access
to the game software during play. See also
Security and Integrity.
Can I play for fun without opening an
Yes, all you need do is register a screen-name.
It is a very simple process. You do not
need to enter credit card details to play
for play money.
Is your software unique or do other poker
sites use it?
We aggregate various brands into one large
virtual poker room. This give you,
the player, the opportunity to play with
more people. This also helps to ensure
that there will always be lots of poker
games to choose from and lots of action.
Can I see what the game looks like before
I start to play?
Yes. Simply download
and install the client, view the tables
and select a table to observe.
Why do I sometimes experience a slow or
This could be due to many things: a server
malfunction; modem failure; ISP failure;
problem with your PC.
What do I do if the game freezes or I lose
If you lose your connection, the game
will wait a period of time for you to reconnect.
If you fail to re-connect, your hand will
be deemed All-In. This means your last bet
will be deemed to be taken as a bet made
with your last chips, then the hand will
be completed. If you win, you will be credited
with whatever monies are in the main pot.
A side pot will be played for by the other
players. If you are not able to re-establish
your connection in a timely manner, your
chips will be automatically deposited to
your account for you.
In the unlikely event of the game
freezing as a result of a server error,
the hand will continue from where it left
off after the server has been restarted.
If you do not rejoin the hand, any money
you may have bet will be refunded.
If I run out of chips, can I get some
Only after the hand you are currently
involved in is over. Simply click Options
menu on the Chip rack.
How do I tell how much is in a pot?
Move the mouse cursor over the pot.
Is there a credit card processing fee?
No, currently we do not assess fees for
Visa and MasterCard.
What will my credit card charge item read?
Your charge line item will simply read,
What is the rake amount?
You may click
at the top right-corner of the table window
to see the current rake.
Go to the Rake Table Info Page for more information.
How long does it take to cash out my winnings?
For security reasons we require a 72 hour
waiting period on all withdraws. Most
credit card companies will then need 3 to
6 days to make the money available on your
What deposit methods do you offer?
Visa, MasterCard, Debit Card (Delta, Switch,
Solo). You may also wire funds to
us. Contact our Customer Service department
on +350-49542 for more information.