� Getting Started
� Site Specific Topics
� At the Tables
� Computer Needed
� House Rules
� Real Money
� Pots, the Rake, and Betting Rules
� Features and Options
� Cheating and Fraud
� Other Questions
I've never played poker on-line before.
How can I learn where to begin?
We have a lot of information on our web site, including
a tour of our poker room, to help you get started. Our
web site also has references to other sites where further
information is available. Please look around our web site.
You can also contact us and ask for more information, or
ask specific questions. Our hosts are always happy to help
explain our poker room and the rules of poker.
Can I test drive your poker room?
Absolutely. There is no charge for downloading our software.
We offer play money tables where you can try out our poker
room at no cost. You can learn more about our poker room on
this web site.
Where do I begin?
All you need to do is Download Now, register, and you are ready
to play. If you want to begin playing for real money, you must
open a cage account.
Okay, I've registered, now, how do I pick
Our lobby has several views. To begin playing poker, you
should click on the tab in the lobby labeled "Tables". In
that view, you will see the games we offer, a list of tables
for each game type, along with the characteristics of each table
(real/play chips, stakes, limit/pot limit/no limit, etc.). Select
the table you want to join and click the Go to Table button, or
double-click on the table. The table you selected opens in a
separate window. Sit down by clicking on any open seat. If there
are no available seats, you should join the waiting list.
How does the waiting list work?
We have designed the waiting list to allow you to wait for a
specific table, or any table that matches the criteria of the table
you highlighted. You may join a waiting list from the Lobby's pull
down menu, or by clicking the Wait List button on any table. For
more information, click here.
How do I convert from play money only to betting
with real money?
If you joined us as a play money player and would like to begin
betting real money, the process is a simple one.
In the Lobby view, click the Cashier tab. You will see
your play chip balance on the left and on the right you
will see where real money chips are managed.
Click the Open My Real Money Account button. It will open
your default web browser to the cashier.
Follow the instructions at that location.
Return to the Cashier view in the Lobby. You will see a
form in which you may enter your Cashier Account and your
We will check your account with the Cashier and show you
the current balance. You should note that it often takes
several minutes for your initial deposit to be posted to
your Cashier Account.
Why does my credit card charge read "E-CashWorld"?
All Credit Card transactions are billed through E-CashWorld, offering
state-of-the-art protection to the cardholder.
Site Specific Topics
How can I be sure this poker room treats all
players equally and fairly?
The Poker Room is operated by DoylesRoom, a well-established,
internationally renowned gaming company. Having the backing of
DoylesRoom is your assurance of a fairly operated
poker room and the proper handling of your money. The software was
designed and developed to ensure the highest standard of integrity.
The poker room is actively managed, 7x24, to respond to players attempting
to behave improperly. The software is designed to automatically detect
How do you shuffle cards to ensure fairness?
We use an industry standard random number generator that produces highly
randomized numbers. These random numbers are converted to numbers between
1 and 52, representing the cards in a deck. Each game played draws a new
deck of cards. You will not see any difference between the results of
our shuffling and the shuffling by a professional card dealer. The method
of generating random numbers along with the distribution of decks among
the various games being played at any time, along with randomly thrown away
decks ensures that cards are not predictable.
How do you handle my play chips?
We keep your play chips on account in our system. Each time you sit at a
table, remember, we let you play at two tables simultaneously, you are
asked to bring chips with you. You see a pop-up cashier window where you
can choose to bring all your chips or a subset. As you are permitted to sit
at two (2) tables, you may want to save some chips for another table. You
can re-buy from the table, click on the chip rack. If your total play chip
count falls below 200, you can go to the lobby and request more. You must
leave the table(s) to do this. When you leave a table, all your chips are
returned to your account, at the end of the current hand. They are then
available for use at another table, or when you next visit the poker room.
I want to change my screen name. Why can't I?
We want all players to be able to recognize one another, much in the same
way that you would be able to recognize the faces of other players in a
physical poker room. Your screen name is your permanent face in a virtual
poker room; we do allow you to change the avatar you use. Disallowing screen
name changes helps keep a fair playing environment. To that end, we do not
permit players to change screen names.
Do you Burn Cards?
The burning of cards is a time honored tradition in physical casinos to
protect players against marked cards. In a virtual poker room the burning
of cards is a visual flourish that is not necessary. We do not burn cards.
At the Tables
How do I contact a Host?
There is a button labeled Manager which when clicked opens a management
chat window. You will be able to chat directly and privately with a host.
How do I get more play chips while at a table?
If you need more play chips while seated at a table, click the chip
rack at the top of the table; it says Options. A window will open
showing your available chips. You may bring up to that number of chips
to the table. The chips will only be delivered once the hand
in-progress has ended.
How do I get more play chips if I have almost run
out of chips?
You may request more play chips only if you drop below 200 chips.
You can go to the Cashier view in the Lobby. There you will see a button
Give Me More Play Money Chips. Click that button and your play money
account will be topped off at 1,000 chips.
I believe I was cheated. What do I do?
We take cheating very seriously. If you believe other players at your
table were colluding (playing together) you should use the Call Manager
button to report the problem immediately. If you prefer to send email,
include your screen name and the game number of the game, or the table
name and time and date when you believe the cheating occurred to
You may also request the hand history to review the game yourself.
You may want to do this first. Also see the FAQ on Cheating and Fraud.
Can I play at more than one table?
We permit you to play at one or two tables. When you first play at
our poker room, we recommend you start out at only one table, until
you get accustomed to how things work. When you play at two tables,
we strongly urge you to use the advance action buttons, where possible,
to keep the pace of the games moving for all concerned. If you intend
to play at more than one table, be sure you have adequate chips on
account to fund both seats; don't sit at the first table with all
I want to change my seat, why can't I?
To ensure a fair and equitable game, we cannot allow you to change
your seat while seated at a table. Of course, you do have the
option of leaving your seat and returning to the table, but you will
be at the end of any waiting list and will have to repost blinds as
would any new arrival.
Are there restrictions on how many chips I need
to sit down?
We require that you sit down with ten times the higher stakes amount.
For example, to sit at a 10/20 table, you must sit with at least
200 chips. For pot limit and no limit tables, and for tournaments
there are different buy-in rules.
What are the radio buttons I see sometimes at
the bottom of the table?
We offer Act Ahead choices that allow you to indicate your decision
prior to your turn. You can use these Act Ahead buttons to speed
the game and when you know what you want to do next. These boxes
will display the options you will have, depending on the current
situation, when it becomes your turn. Once it is your turn, the
action buttons replace the checkboxes. For example, in a 10/20 game,
in the first round of betting, the big blind is raised by 10 by the
first player after the big blind. You are seated several players
behind. Depending on the speed of the next few players, you may see
checkboxes offering you the options of fold, call 10, call any,
raise 10, and raise any. If you check call 10 or raise 10, you are
telling the poker room you want to take the checked action only if
it is still 10 to you. Selecting the any option says you will
call/raise regardless of the amount when it becomes your turn.
If you check fold, when it is your turn, you will be folded.
What's happening to the chips when I am the last
When you are the last player standing and you have chips in front,
chips you have bet that have not been matched by other bettors, we
return those chips to you prior to awarding you the pot. For real
money games, those chips are not raked.
Why can't I join a hand when I would be the small
There are two situations when you may not join the game if you are a
new player or a returning player. These are:
When you have not paid your big blind and you are in
Small blind seat. Since you have not paid your big blind
and you are now in the small blind seat, there must be a live small
blind. If you are a returning player, you would post a dead small
blind and a live big blind, therefore this would violate the standard
rules for a new or returning player.
The button (dealer) seat. There is too much advantage gained by
joining the game as the dealer and posting the big blind, so
generally accepted card room rules prohibit this option.
What are the rules for picking me up for a table
while I'm sitting out?
A returning player played some hands and paid blinds but then
sat out and missed blinds, so in order to "return" player needs
to post blinds.
The current rule is that you are picked up after 10 hands.
This may change in the future.
Computer Needed - Will My Computer Work?
What kinds of computers can I use to play poker? Currently we
support all standard versions of Microsoft Windows from Windows
98 forward, except for Win NT 4.0.
We have tested the client software on older, slower systems with
not much memory. We have successfully run the client on Windows
98 with an older Pentium chip running at 133Mhz with 48Mb of memory.
Older, slower systems will have problems if you are running other
applications at the same time. You will have to experiment to learn
what your particular configuration can support.
What is the minimum screen resolution setting
I can use?
You will need a system that supports 800x600 graphics settings
though your experience will be much better with a screen setting
of 1024x768 or higher.
Why do you recommend screen resolutions greater
We designed our graphics to look best at screen resolutions of
1024x768 and greater. You can use the 800x600 setting but you will
not be able to see both the table and the side panel at the same time.
What color settings can be supported?
To provide our high resolution graphics, we require your computer
be set to "High Color (16 bit)" or higher. We cannot support the
256 color setting. The client will not run at that setting.
How much available disk space do I need?
Your hard drive must also have 12Mb of free space to install the client.
How do I change my screen resolution?
If you want to change the settings on your computer, or to check if
it is possible, there are a few short steps, listed here, to follow.
Go to your desktop
Point the cursor against the background, not any icon or
window. Press the right mouse button.
menu will open, click on Properties.
A window will open with several tabs at the top. Click
the right-most tab, labeled Settings.A
The window will change and towards the lower-right you will
see an a portion of the window called Screen area. There is a
slider in that section. Moving the slider to the right will
increase the screen resolution. For example, you may see the
setting at 800 x 600. Moving the slider one setting to the right
will increase the resolution to 1024 x 768.
Click Okay. Depending on the version of Windows you are using,
you may be asked to confirm your change. You will then need to
wait while your screen goes blank for a time. If the change is
supported by your system, you will see the new resolution and be
asked to accept the change. Clicking No or taking no action will
cause the screen settings to revert to the prior setting.
Reversing the process is the same except for the direction you move the slider in step 5.
What happens if there aren't enough cards
to complete the dealing in Stud?
In cases when there are fewer cards left in the deck than
are needed for the last down card for the remaining players,
one open community card will be dealt.
Other on-line poker rooms have ten-player
tables; why do you limit us to nine-player tables?
We believe all players will enjoy the faster paced game that
comes with a nine-player table limit.
How do blinds work in head-to-head (1x1)
hands of Hold'em and Omaha?
We have implemented the small and big blinds for head-to-head
hands of Hold'em and Omaha the same way physical casinos do.
This is the way Hoyle's specifies head-to-head play. The
player on the dealer button posts the small blind in this
special situation only. Our general tables are designed to
support head-to-head and play by more than two players. Under
certain conditions, such as a third player declining to post
the blind, a hand is converted to head-to-head rules. Players
are notified of this switch in dealer chat.
How do you handle my real money chips?
Your real money chips are kept on deposit in the cage. The cage is managed by DoylesRoom.
the Cashier page.
My cage account is not in dollars. How do you handle
Currency conversion is handled by the cage. Your withdrawal
request, in the table currency (US Dollars) is sent to
the cage which applies the current conversion rate. The
cage sends the poker room an acknowledgement of the
transaction with US Dollar and account currency amounts,
along with the applied exchange rate. These are shown to
you in the Cashier window of the Lobby. When you get chips
while at a table, you will see the US Dollar amount, and if
your cage account is in another currency, you will see
that amount too.
Is there a credit card processing fee?
The cage handles all credit card or other funding source transactions. You can learn more on the Cashier page.
How do I get money on to the site?
You must first establish a cage account, funding it by
one of the various supported means. When you register with
the Poker Room you tie your screen name to a cage account.
Whenever you sit at a real money table you request chips
from the cage.
How do I get my money out of the poker room?
You cash out from the cage. Money in the poker room is
returned to the cage for you whenever you leave a table.
How long will it be before my money arrives?
Transfers between the poker room and the cage are almost
instantaneous. See your cage site to learn how money
cashed out from the cage is handled.
Can I transfer money to another player?
You may not transfer money between cage accounts. Dumping
of chips from one player to another is not permitted.
Pots, the Rake, and Betting Rules
How are split pots handled?
We calculate splits in real money games to the nearest
even split, down to the cent if needed. Where the pot
doesn't split evenly, the following rules are used.
In High-Low games, the odd amount goes to the High hand.
In all other splits, the pot is divided down to the
nearest cent, and any extra cent(s) are awarded to
the seat(s) closest the dealer position. In a
three-way split, it is possible for the two players
closest to the dealer to get one more cent than the
third player. In Hold'em and Omaha, the rotation of
the dealer button effectively randomizes the award of
the extra cent(s). In Stud games, this system puts a
very small premium on seats closer to the dealer
position; first come, first serve. The frequency of
such splits is such that there is no effective
advantage to be gained.
How does the rake work when there are
The rake is applied to pots in the order in which they were
created. If the first pot isn't sufficient to provide the
rake, the next pot created would have the remainder of the
rake drawn from it. This applies both to the fixed percentage
rake applied to very low stakes games, as well as to the
step function rake.
How does the allowable bet get calculated
for Pot Limit games?
The maximum allowable raise is the size of the pot. The pot
is defined as the sum of money already in the pot, all money
in front (current bets and raises) including the amount needed
by the current player to call, plus any rake. You will always
be shown the correct range from which you may choose the amount
to raise. We also enforce the under-raise rule.
What is an Under Raise, and how does
An under-raise occurs when a player raises a prior bet but
has to go all-in to do so. If the player under-raising,
going all-in to raise, has less than � of the expected raise
for that betting round, the betting round is locked. The term
locked here means that any player who has already acted in the
round (checked, called, or raised) may no longer raise. They
may only call or fold. However, players who have yet to act
(betting has not reached them yet) may raise the expected raise
for that betting round, after calling. If the under-raise is �
or more than the expected raise, the lock rule does not apply.
If I lose my connection, what happens?
Our system monitors the connectivity of all players seated at
game tables. If you lose your connection, whether due to a
problem on the Internet, with your ISP, or with your system,
the system will wait a short while for you to reconnect. If
you have not reconnected by the end of that period, the system
will apply the appropriate default action for you at that time.
This may be placing you all-in, folding you, or checking you.
At no time will the system bet money on your behalf. Players are
granted 2 all-in events in a 24 hour period, including remaining
in games where the player's chip balance at the table has reached
zero (0). Your all-in total is reset 24 hours after your last
login. If you experience connection problems, please contact a
manager who will investigate, and may reset your all-in count.
The manager follows established guidelines in the granting of
additional all-in events to a player. These guidelines include
use of connectivity reports and the player's past history.
How do real money all-in events work?
When a player has lost connectivity, is not responding, during
a hand, that player is treated as all-in. To ensure that players
do not take advantage of this capability unfairly, we limit the
number of all-in events to 2 per day. You may contact a manager
if you have been experiencing significant connectivity issues.
The manager follows established guidelines in the granting of
additional all-in events to a player. These guidelines include
use of connectivity reports and the player's past history.
What happens if I do not have enough money
to call a bet?
When you have run out of money you are declared all-in. You can
win all the money in the pot up to that point. The remaining players
may continue betting, in which case a side-pot will be created.
You cannot win any money from the side-pot.
Why do I sometimes not have an option to raise?
Each betting round is "capped" at four bets, or a bet and three
raises. This is the standard practice in casinos around the world.
Features and Options
How do I see table chat?
We placed the table chat on the side panel. The default behavior
is for the side panel to be visible. If you close it, you can
reopen the side panel by clicking Game Chat on the table. If
you have changed the view in the side panel from chat to Profile,
you can return to the chat view by clicking Game Chat at the
top of the side panel.
How do I chat with other players?
You may chat with other players at any table, or in the Lobby.
Lobby Chat is available in the Welcome tab. To chat at a table,
click on View Chat on the table and chat in the side panel.
How does the Profile work?
You have the option of providing any or all of the profile items.
Of course, you may not use offensive words. Your profile is
shared with the community.
What is an Avatar?
Avatars are graphics that you can use to represent yourself
to the community.
How do I change my Avatar?
You can select the Avatar you want to use in the Avatar view
in the Lobby. You may change the Avatar whenever you wish.
Cheating and Fraud
Cheating and fraud come in many forms, all of which are
efforts to unfairly and improperly gain financial advantage
at the expense of innocent parties. We stand firmly against
any form of cheating or fraud. Collusion is a common
technique in poker by which two or more players attempt to
gain an unfair advantage, to cheat other players.
The poker room will tolerate no form of cheating or fraud.
Violators will be banished.
How do you ensure fair play?
Collusion can be a problem in both physical and virtual poker
rooms. Collusion is when two or more players attempt to bet
in a fashion that allows added and unfair gains. Collusion,
simply stated, is cheating. The Poker Room will not
In a physical poker, trained staff watching the behavior of
the players at a table can detect room collusion. This
method is largely dependent on having adequate numbers of
properly trained staff. In our poker room, we do not only
rely on the human factor.
Our software is designed to detect collusive behavior. We
monitor various patterns including who plays together, types
of hands and how they are bet, and unusual betting patterns.
We cannot divulge all the techniques employed but we are
confident that our collusion detection system is unmatched
in its sophistication, better than human monitoring alone,
None-the-less, if you feel you have been the victim of
collusion, please notify one of our hosts by clicking on the
Manager button. It will help if you can note the game number.
Our hosts will be able to use the information you supply to
correlate to system generated incident alerts.
The poker room and the cage exchange information on behavior,
chip movements, and registration as part of collusion
detection and fraud prevention.
What is dumping?
Dumping is an effort by two or more players to shift chips
across accounts. This type of action is generally associated
with illegal behavior. Our software monitors for such dumping,
and we will fully cooperate with the appropriate authorities
in the event that illegal behavior is detected.
What happens to players caught cheating?
We don't tolerate cheating. We will suspend or ban players
caught cheating, at our complete and total discretion. Our
goal is to provide a fair and fun environment, and cheaters
obviously detract from this. The poker room and cage reserve
the right to freeze chips associated with questionable behavior,
pending the outcome of an investigation. In all cases, we will
expedite such investigations so as to not greatly inconvenience
players who have not engaged in some form of cheating.
- Do you give out any of the information you collect about
The poker room will not sell information collected from players and will not
share it except with its poker partners: the sponsor and the cage.
- Why do you ask me if I'm sure I want to fold when I
We want to be sure you are aware you can stay in the hand for free. For players
who feel absolutely certain they don't want this friendly reminder, it can
be disabled. To disable the reminder click Warn Free Check from the Options
menu in the Lobby.
- What are the different table chat options?
You may select from one of four different table chat options: all, dealer
only, dealer summary, and no dealer. The no dealer option displays only the
player chat at that table. The dealer only option provides every call by the
dealer. Dealer summary only shows you an abridged version of the dealer chat,
plus it includes player chat. All provides the full dealer chat plus player
chat. If you switch the option while at the table, you will see the recent
history. For example, if you have chat set to player only and wish to see
what the dealer chat showed for the prior hand, you can switch to all and
you will be able to scroll back to see the dealer chat.
- Can I go all-in intentionally?
All-in protection is designed for players who are experiencing connection
difficulties. It is not acceptable to go all-in intentionally just because
you do not want to call a bet. We are able to tell if a player goes all-in
when they are not experiencing connection difficulties and any player found
to be abusing this privilege will be barred from the poker room.
- Why do I sometimes experience a slow connect?
Our poker servers are located in the Mohawk Territory of Kahnawake with sufficient
bandwidth for a very large number of users. However, some ISP connections
may require many hops (network jumps) or may use a congested peering exchange.
We regret that we have no control over these issues.
- What do I do if the table I want to play at is full?
You can join the waiting list, and when a seat becomes available we will call
you for your seat.
- Am I playing against real people or a computer?
All the players you play against are real people. We do not use computer players
or "bots" on our site.
Our Action Points system
automatically rewards you while you play on our site. Players
accumulate Action Points
for every hand played in our real money games. Additionally,
from time to time we will offer promotions where you will be able
to earn additional Action Points
that are redeemable for a variety of cool prizes, cash and free entry
into the hottest tournaments in the online poker world.
Click here to find out more. ��