You may read here about our Real Money Policies. We have provided here,
for you, typical questions and their answers. You can always call our Customer
Service department on +350-49542 if you have any further questions.
Where is my Money Held?
All money is managed by Victor Chandler Worldwide, a company with over 50 years
of integrity and experience in managing gaming funds. You must open a cashier
account. Then the poker room establishes a connection, on your behalf, to
the cashier system provided by Victor Chandler Worldwide. Once you have
authenticated yourself, you are able to use this connection to withdraw funds
for playing poker. When you are finished, your funds are automatically returned
to Victor Chandler Worldwide for your use.
Is playing poker with Unbranded Poker legal?
Yes. Unbranded Poker is a trading name of Victor Chandler Worldwide, a company licensed by the government of Gibraltar. Customers should check
the laws and regulations in their own country and comply with them.
How do I get paid?
We can send
cheques or transfer the money directly into your bank account. Depending upon where you are in the world
the funds should reach you no later than five banking days later. A charge is
made for certain forms of transfer. Contact us for more information by calling
our Customer Service department on +350-49542.
Who is Victor Chandler?
Victor Chandler is the name of the person who founded the company in London over 50 years ago. His great grandson (also Victor Chandler)
is now chairman of the company.
Which currencies can I play in?
We currently accept deposits in all major currencies, however debit card deposits can only be made in sterling. The poker room currency is US
Dollars. Other currencies will be transferred to the poker room using a
fair exchange rate. No profit will be made on currency exchanges.
The same rate is applied to withdrawals for playing poker, and to deposits when
Do you pay interest on my deposit?
Is my transaction secure?
Yes. We use secure server technology and industry standard encryption to ensure that our online financial transactions are as secure
as possible. We will continue to keep pace with technology in this area.
What is the minimum deposit?
The minimum deposit is
£10 for Pounds Sterling accounts. Minimum deposits apply for other currencies and can be obtained by calling
our Customer Service department on +350-49542.
How can I be sure the games are
The basis of our business relies on our maintaining your trust; that we treat you, our valued customer, fairly.
We use highly sophisticated anti-collusion monitoring and Casino Pit Boss software.
This enables us to keep a close watch on player activity and raises alarms when
behaviour is detected.
Security and Integrity
We have made certain that neither your money nor the integrity of the games is
compromised. From sophisticated random number generation, to 128-bit encryption,
to a range of other measures we can't disclose, we have implemented the poker
room with security as a number one priority. We value your business and won't
risk compromising the security and integrity of our poker room.
Do you have promotions and how do
I find out about them?
We frequently hold promotions. You will be informed of them by email, the Welcome window when
you enter the game, and our Home Page.
Do you have loyalty schemes?
Our Action Points system automatically rewards you while you play on our site.
Players accumulate Action Points by playing in real money games. Additionally, from time
to time we will offer promotions where you will be able to earn additional Action
Points that are redeemable for a variety of cool prizes and stuff.
Can I play more than one table at
You may play two tables at a time. If you try to open a third, you will be asked to close one of the other tables.
What action do you take against
people using offensive language?
After the first offence, a player will be given a warning by the pit boss. Further
offences will be punished with suspension of the player's chat feature, or temporary
or permanent banishment from the tables.
Can the game be manipulated to alter
No. All games are secure. No one has access to the game software during play. See also Security and Integrity.
Can I play for fun without opening
Yes, all you need do is register a screen-name. It is a very simple process. You do not need to enter
credit card details to play for play money.
Is your software unique or do other
poker sites use it?
We aggregate various brands into one large virtual poker room. This give you, the player, the opportunity
to play with more people. This also helps to ensure that there will always
be lots of poker games to choose from and lots of action.
Can I see what the game looks like
before I start to play?
Yes. Simply download and install the client, view the tables and select a table to observe.
Why do I sometimes experience a
slow or interrupted connection?
This could be due to many things: a server malfunction; modem failure; ISP failure; problem
with your PC.
What do I do if the game freezes
or I lose my connection?
If you lose your connection, the game will wait a period of time for you to reconnect. If you fail to re-connect, your hand will be deemed
All-In. This means your last bet will be deemed to be taken as a bet made with
your last chips, then the hand will be completed. If you win, you will be credited
with whatever monies are in the main pot. A side pot will be played for by the
other players. If you are not able to re-establish your connection in a
timely manner, your chips will be automatically deposited to your account for
you. In the unlikely event of the game freezing as a result of a server
error, the hand will continue from where it left off after the server has been
restarted. If you do not rejoin the hand, any money you may have bet will
If I run out of chips, can I get
Only after the hand you are currently involved in is over. Simply click Options
menu on the Chip rack.
How do I tell how much is in a pot?
Move the mouse cursor over the pot.
What is the rake amount?
You may click the ? at the top right-corner of the table window to see
the current rake. Go to the Rake Table Info Page
for more information.
What are Speed and Turbo Tournaments?
These are exciting, fast-paced versions of tournaments where the blinds
levels increase very quickly. In speed tournaments, the blinds levels
increase every 3 minutes. In turbo tournaments, the blinds levels
increase depending on whether the tournament is single or multi-table;
that is, 1 minute for single tables and 2 minutes for multi-table
Our Action Points system
automatically rewards you while you play on our site. Players
accumulate Action Points
for every hand played in our real money games. Additionally,
from time to time we will offer promotions where you will be able
to earn additional Action Points
that are redeemable for a variety of cool prizes, cash and free entry
into the hottest tournaments in the online poker world.