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Where
is my Money Held?
All
money is managed by Victor
Chandler Worldwide, a company
with over 50 years of integrity
and experience in managing
gaming funds. You must
open a cashier account.
Then the poker room establishes
a connection, on your behalf, to
the cashier system provided by
Victor Chandler Worldwide.
Once you have
authenticated yourself, you are
able to use this connection to
withdraw funds for playing
poker. When you a finished, your funds are automatically, and
immediately returned to Victor
Chandler for your use.
Is
playing poker with Victor
Chandler legal?
Yes. Victor Chandler is a legal
company licensed by the
government of Gibraltar.
Customers should check the laws
and regulations in their own
country and comply with them.
How
do I get paid?
We can send cheques or transfer
the money directly into your
bank account. Depending upon
where you are in the world the
funds should reach you no later
than five banking days later. A
charge is made for certain forms
of transfer. Contact us
for more information by calling
our Customer Service department
on +350-49542.
Who
is Victor Chandler?
Victor Chandler is the name of
the person who founded the
company in London over 50 years
ago. His great grandson (also
Victor Chandler) is now chairman
of the company.
Which
currencies can I play in?
We currently accept deposits in
all major currencies, however
debit card deposits can only be
made in sterling.
The poker room currency
is US Dollars.
Other currencies will be
transferred to the poker room
using a fair exchange rate.
No profit will be made on
currency exchanges.
The same rate is applied to withdrawals
for playing poker, and to deposits
when done playing.
Do
you pay interest on my deposit?
No
Is
my transaction secure?
Yes. We use secure server
technology and industry standard
encryption to ensure that our
online financial transactions
are as secure as possible. We
will continue to keep pace with
technology in this area.
What
is the minimum deposit?
The minimum deposit is �10 for
Pounds Sterling accounts.
Minimum deposits apply for other
currencies and can be obtained
by calling our Customer Service
department on +350-49542.
What
if I forget my cage password?
Simply call our customer service
centre that, after identifying
you, will issue you with a new
password via e-mail.
How
can I be sure the games are
fair?
The
basis of our business relies on
our maintaining your trust; that
we treat you, our valued
customer, fairly.
Victor Poker uses highly
sophisticated anti-collusion
monitoring and Casino Pit Boss
software. This enables us to
keep a close watch on player
activity and raises alarms when
suspicious behaviour is
detected.
Security
and Integrity
We
have made certain that neither
your money nor the integrity of
the games is compromised. From
sophisticated random number
generation, to 128-bit
encryption, to a range of other
measures we can�t disclose, we
have implemented the poker room
with security as a number one
priority. We value your business
and won�t risk compromising
the security and integrity of
our poker room.
Does
VCPoker.com
have
promotions and how do I find out
about them?
We
frequently hold promotions. You
will be informed of them by
email if have checked the box to
be included in the mailing
lists. Alternatively,
check the What's New tab.
Do
you have loyalty schemes?
You
will begin earning Poker Club
Points from the first time
you play at real money
tables. Awards for Poker
Club Points have not yet
been determined. Watch for
announcements.
Can
I play more than one table at a
time?
You
may play two tables at a time.
If you try to open a third, you
will be asked to close one of
the other tables.
What
action do you take against
people using offensive language?
After
the first offence, a player will
be given a warning by the pit
boss. Further offences will be
punished with suspension
of the player's chat feature,
or temporary or
permanent banishment from the
tables.
Can
the game be manipulated to alter
results?
No.
All games are secure. No one has
access to the game software
during play. See also Security
and Integrity.
Can
I play for fun without opening
an account?
Yes,
all you need do is register a
screen-name. It is a very simple
process. You do not need to
enter credit card details to
play for play money.
Is
your software unique or do other
poker sites use it?
V CPoker.com
software is currently used only
by our account holders. We do
not currently licence the
software.
Can
I see what the game looks like
before I start to play?
Yes.
Simply download the client, view
the tables and select a table to
observe.
Why
do I sometimes experience a slow
or interrupted connection?
This
could be due to many things: a
server malfunction; modem
failure; ISP failure; problem
with your PC.
What
do I do if the game freezes or I
lose my connection?
If
you lose your connection, the
game will wait a period of time
for you to reconnect. If you
fail to re-connect, your hand
will be deemed All-In. This
means your last bet will be
deemed to be taken as a bet made
with your last chips, then the
hand will be completed. If you
win, you will be credited with
whatever monies are in the main
pot. A side pot will be played
for by the other players.
If you are not able to
re-establish your connection in
a timely manner, your chips will
be automatically deposited to
your account for you.
In
the unlikely event of
the game freezing as a
result of a server error, the
hand will continue from where it
left off after the server has
been restarted. If you do
not rejoin the hand, any money
you may have bet will be
refunded.
If
I run out of chips, can I get
some more?
Only
after the hand you are currently
involved in is over. Simply
click Options menu on the Chip
rack.
How
do I tell how much is in a pot?
Move
the mouse cursor over the pot.
Is
there a credit card processing
fee?
Yes,
currently at 2% for Visa and
MasterCard. There is no fee if
you use Paypal
or Firepay.
What
will my credit card charge item
read?
Your
charge line item will simply
read, VCI.
What
is the rake amount?
Currently
the rake is a step function on
stakes of $.50/$1.00 and higher,
and 5% on lower stakes
tables. There are maximum
rakes, depending on the stakes
and number of players. In
no case is the rake more than
$3.00. You may click the ?
at the top right-corner of the
table window to see the current
rake. The rake is rounded
down to the next whole cent
where appropriate.
How
long does it take to cash out my
winnings?
Credit
card withdrawals leave our
accounts the next working day.
However, most credit card
companies take 3 to 6 days to
make the money available on your
account. The reverse is true of
deposits. They are registered on
your account within 1 day, but
do not reach us for 3 to 6 days.
However, once you have
deposited, we will allow you to
play immediately.
What
deposit methods do you offer?
Visa,
MasterCard, Debit Card (Delta,
Switch, Solo). You may also use
Western Union or wire funds to
us. Contact our Customer
Service department
on +350-49542
for more information.
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